Resume

 Perry Hawkins | spencer@spencerhawkins.net | 567-279-4944

Objective _____________________________________________________________________

Currently attending Edison State Community College, studying Paralegal, where I would like to enter into a current position for Administrative Assistant, or Entry Level Position.

Profile ________________________________________________________________________

Motivated, personable business professional talent for quickly mastering technology. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records. Demonstrated history of producing accurate, timely reports meeting stringent guidelines.

Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills.

Skills Summary _________________________________________________________________

u  Project Management u  Report Preparation u  Written Correspondence u  General Office Skills

u  Computer Savvy u  Customer Service u  Scheduling u  Marketing & Sales

u  Microsoft Office u  Accounting/Bookkeeping u  Front-Office Operations u  Professional Presentations

Professional Experience __________________________________________________________

Communication: Reports/Presentations/TECHNOLOGY

u  Prepare complex reports for managed care organizations and insurance companies, ensuring full compliance with agency requirements and tight deadlines.

u  Author professional correspondence to customers and vendors.

u  Design and deliver series of classes for local businesses and associations, providing ergonomic counseling and educating employees on proper lifting techniques to avoid injury.

u  Conduct small-group sessions on meditation/relaxation techniques.

u  Communicate medical concepts to patients using layman’s terms to facilitate understanding.

u  Rapidly learn and master varied computer programs; recently completed Microsoft Office Suite certificate course.

Customer Service/Marketing/Problem Solving

u  Oversee front-office operations and provide impeccable customer service:

o    Built Technical Support Team to be Excellent.

u  Develops and Implemented Selling Tactics:

o    Created a great selling strategy for our sales team.

DETAIL MASTERY & Organization

u  Managed TECHNICAL SUPPORT TEAM:

o    Sales Support.

o    Technical Support.

o    Billing Support.

o    Supervision of a total of 48 Agents.

Employment History ____________________________________________________________

Teleporformance USA. – Fairborn, OH
Agent/Supervisory, 2005 to 2008

MERCHANTS SECURITY – Dayton, OH
Security Guard 2006 to 2007

Burea of motor vechiles – Celina, Oh
Agent, 2003-2005

Education _____________________________________________________________________

EDISON STATE COMMUNITY COLLEGE – Piqua, OH
Currently Studying Paralegal, 2012                             GPA: 3.59/4.0
(Two Year Degree required to take 12 Credit Hours / Semester.)
Studying Paralegal Studies for Ohio.

Celina senior high school – Celina, OH
High School Diploma, 2003                                      GPA: 3.80/4.0